Customer Service

It seems that there is still some good customer service out there. This conversation took place after a few second wait and lasted around 1 minute.

Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.

You are now chatting with Abhinandan.

Abhinandan: Thank you for contacting Adobe chat support, my name is Abhinandan, I have received your query. Please allow me a moment to review the details of your request.

Abhinandan: Hello Peter, how are you?

peter: doing ok

Abhinandan: Thank you.

Abhinandan: May I please have your email address registered with Adobe?


Abhinandan: Thank you.

Abhinandan: Could you please provide me the serial number of your product?

peter: nnnn nnnn nnnn nnnn nnnn nnnn

Abhinandan: Thank you.

Abhinandan: May I know what exact error you are facing?

peter: my laptop was stolen. i’ve purchased a replacement laptop, restored from my backups and i’m now trying to use illustrator. when launching, it asks to be activated. when i try to activate, i receive “activation limit reached for adobe creative suite 5 web premium.”

Abhinandan: I will solve this issue for you.

peter: excellent

Abhinandan: You are welcome.

Abhinandan: I have made necessary changes from my end, request you to please try reactivating your product.

Abhinandan: Please close and re launch the product.

Abhinandan: Is it working?

peter: problem solved! you have my thanks.

Abhinandan: Great!

Abhinandan: Is there anything else I can help you with?

peter: that was my only issue.

Abhinandan: You may receive an email survey in reference to this interaction with Adobe. Your feedback is very much appreciated.

Abhinandan: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

Thank you for chatting with us. Please click the “Close” button on the top right of the chat window to tell us how we did today.

Thanks Abhinandan and thanks Adobe!

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